TERMS & CONDITIONS
Terms of Use (ToU)
1. Purpose
La Maison is an online platform that enables users to discover and book services offered by carefully selected independent professionals.
La Maison acts solely as a booking and matchmaking platform. It does not itself provide any of the services advertised or booked through the Platform.
2. Role of La Maison
All services available through the Platform are provided exclusively by independent professionals.
Each professional is solely responsible for the services they provide, including the quality of the service, any advice given, compliance with all applicable laws and regulations, and maintaining any licences, certifications, or insurance required for their profession.
La Maison does not supervise, direct, or control the manner in which professionals perform their services.
3. Liability
La Maison takes reasonable care in selecting the professionals featured on the Platform and aims to maintain a high standard of quality.
However, La Maison shall not be liable for the performance of services provided by independent professionals. Responsibility for the proper execution of any booked service rests solely with the professional who performs it.
If a customer experiences any issue relating to a booking, they are encouraged to contact La Maison. While La Maison is not responsible for the professional's services, it will use reasonable efforts to facilitate communication between the parties and assist in reaching an amicable resolution.
4. Use of the Platform
By using the Platform or making a booking, users agree to be bound by these Terms of Use.
Users undertake to provide accurate, complete, and up-to-date information when creating an account or making a booking.
Terms & Conditions of Sale
1. Bookings
A booking is confirmed only once payment has been successfully processed, or otherwise in accordance with the booking conditions displayed for the relevant service.
2. Prices
Unless otherwise stated, all prices displayed on the Platform are inclusive of applicable taxes.
Prices are determined independently by each professional.
3. Payments
Payments may be collected by La Maison on behalf of the relevant professional before being transferred to that professional in accordance with the contractual arrangements between La Maison and the professional.
4. Cancellations and Changes
Cancellation, modification, and refund policies are specified on each service listing.
Individual professionals may apply their own cancellation and refund policies, which users agree to when confirming a booking.
5. Complaints
Any complaint relating to a booking should be submitted to La Maison as soon as reasonably practicable.
Although La Maison is not responsible for the services provided by professionals, it will make reasonable efforts to assist customers and facilitate the resolution of disputes.
6. Responsibility of Professionals
Each professional remains solely responsible for:
- the quality and performance of their services;
- compliance with all applicable legal, regulatory, and professional requirements;
- maintaining appropriate professional insurance where required;
- any loss, damage, injury, or liability arising from or relating to the services they provide.
7. Personal Data
La Maison processes personal data in accordance with its Privacy Policy and all applicable data protection legislation, including, where applicable, the General Data Protection Regulation (GDPR).
8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Luxembourg, unless mandatory provisions of applicable law provide otherwise.
Concierge Services
The services available through La Maison are provided exclusively by independent professional partners who hold all licences, authorisations, qualifications, and insurance required to carry out their professional activities.
La Maison acts solely as a booking and coordination platform and subcontracts all services to carefully selected independent partners. Its role is limited to receiving bookings, organising and coordinating appointments, and overseeing the administrative follow-up of services. La Maison does not itself perform any of the services offered on the Platform.
Each partner remains solely responsible for the proper performance of the services entrusted to them and for complying with all legal, regulatory, and professional obligations applicable to their activity.
La Maison selects its partners on the basis of quality, reliability, and professional standards. However, La Maison shall not be held liable for any delay, cancellation, non-performance, defective performance, or any dispute arising directly from the acts or omissions of the professional providing the service.
Customers may communicate any specific requests or preferences when placing a booking or by completing the questionnaire made available through the Platform. La Maison will use reasonable efforts to assign the professional best suited to the customer's stated requirements, but cannot guarantee that every preference or request can be accommodated.
By confirming a booking, the customer acknowledges that they have read and accepted these Terms and Conditions and agrees that the requested service will be performed by an independent professional partner appointed by La Maison.